Refund policy

Returns & Refunds

We hope you love your order from Kerr Card Studio. Please read our returns and refunds policy below.

Personalised Orders

As personalised cards are made specifically for you using the details you provide, we are unable to accept returns, exchanges or cancellations for personalised items due to a change of mind or if incorrect personalisation details have been provided by the customer.

Please check all names, dates, spellings and other personalisation details carefully before placing your order.

Non-Personalised Orders

If you order a card without personalisation, you have the right to cancel your order within 14 days of receiving it. Please contact us at kerrcardstudio@gmail.com if you wish to cancel and return a non-personalised item.

Items should be returned in their original condition. Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item. Please contact us before returning an item so that we can provide return instructions.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged or faulty, is not as described, or we have made a mistake with your personalisation, please contact us at kerrcardstudio@gmail.com as soon as possible with your order details and, where possible, photographs of the issue. We will work with you to resolve the problem.

Nothing in this policy affects your statutory rights.